Getting Past No

Summary

We all want to get to "Yes", but what happens when the other person keeps saying "No"? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to: Stay in control under pressure Defuse anger and hostility Find out what the other side really wants Counter dirty tricks Use power to bring the other side back to the table Reach agreements that satisfies both sides' needs Getting Past No is the state-of-the-art audiobook on negotiation for the 21st century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want! 

©1991 William Ury (P)1991 Bantam Audio Publishing, Bantam Doubleday Dell Audio Publishing, A Division of Random House, Inc.