Steady Work

Summary

Transforming front-line operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut, used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

©2019 Lean Enterprise Institute, Inc (P)2020 Lean Enterprise Institute, Inc