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ITIL® 4 Foundation: The Definitive Guide for ITIL ® 4 Foundation Certification
Summary
IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM. We cover detailed chapters on the below topics: "The IT Service Value System (SVS)" "Service Management" "Seven Guiding Principles" "Four Dimensions of Service Management" "Continual Improvement" "IT Best practices"
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