Tony Hsieh has 2 audiobooks on Listento.it, narrated by 2 narrators, with an average listener rating of 4.8★ across 345 ratings. The most-rated is Delivering Happiness.
Delivering Happiness
Summary
In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.
©2010 Tony Hsieh (P)2010 Hachette
The Sum of All Fears
Summary
Against all odds we have made it into the last half of the 1990s. The Cold War looks solved, Arabs and Jews are talking, confrontation is on the wane. In this new harmony, one discord -- what becomes of unemployed terrorists? You can bet they aren't going to retire quietly. Shunned by the Soviets, isolated by Middle Eastern realignment, one cadre hits on a scheme to jump-start the war machine. It's brilliant in its simplicity. With a single act they bring the world to nuclear boil. Jack Ryan and Dan Murray sweat to defuse a cataclysmic response.
©1992 Tom Clancy (P)2011 Random House