Frederick Weller has narrated 5 audiobooks on Listento.it by 6 authors, with an average listener rating of 4.3★ across 42 ratings. The most-rated is Customer Success.
Customer Success
Summary
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales. Customer Success is the first-of-its-kind resource for business leaders who need best-in-class guidance for developing a recurring revenue business. Software as a service (SaaS) businesses led the charge into the subscription economy, and this guidebook is highly relevant to leaders of those companies by providing a methodology for creating the infrastructure and teams to both renew and upsell customers. The success of SaaS companies has spread across industries, and now all types of businesses are looking to convert to a subscription or pay-as-you-go model, or at least add a like component to their existing business model. Leaders in these situations can equally benefit from the A-to-Z coverage inside, which walks you from the very beginnings of the Customer Success movement to the latest best practices and success stories. The practical chapters are rated by relevance to business type for quick reference and focused learning. Additionally, this next-level tool doesn't stop at a singular perspective but features authorial contributions from today's leading Customer Success practitioners, who share their personal insights into the realities of focusing a company on the success of its customers. Whether this is your first step into a recurring revenue business model or you need to revamp your SaaS company into the big leagues, this game-changing presentation by three industry influencers from the leading company in Customer Success gives you the understanding and solutions you're looking for, including: The 10 laws of Customer Success, including complete explanations, real-world examples, and customized information for different business needs How cloud technology has redefined Customer Success and what a customer-centric company needs to do to maintain a competitive edge An in-depth look at the critical technology needed for outstanding Customer Success Easy-to-understand approaches to capturing the sophisticated metrics that drive prosperous customer-centric programs
©2016 Gainsight (P)2017 Gildan Media LLC
Twisted (Selected Unabridged Stories)
Summary
New York Times best-selling author Jeffery Deaver has long thrilled fans with tales of masterful villains and their nefarious ways, and the brilliant minds who bring them to justice. Now the author of the Lincoln Rhyme series has collected his award-winning, spine-tingling stories of suspense, stories that will widen your eyes and stretch your imagination. Twisted includes the stories "Without Jonathan," "The Weekender," "For Services Rendered," "Eye to Eye," "Beautiful," "The Fall Guy," "Triangle," and "The Christmas Present," which brings back Jeffery Deaver's most beloved character, criminalist Lincoln Rhyme, to solve a chilling Christmastime disappearance. Diverse, provocative, eerie, and inspired, this collection of Jeffery Deaver's best stories exhibits the amazing range and signature plot twists that have earned him the title "master of ticking-bomb suspense" by People. With nods to O. Henry and Edgar Allan Poe, these beautifully crafted pieces pulse with subtle intrigue and Deaver's incomparable imagination.This audio edition includes an introduction read by the author.
©2003 Jeffery Deaver. All Rights Reserved (P)2002 Simon & Schuster Inc., All Rights Reserved, AUDIOWORKS is an imprint of Simon & Schuster Audio Division, Simon & Schuster, Inc.
Blind Fall
Summary
From three-time New York Times best-selling author Christopher Rice - whose novels have been called "bold and ambitious" by The New York Times, "chillingly perverse" by USA Today, and "shocking, sexy...intricate" by Glamour - comes this startling psychological thriller about an Iraq War vet who seeks redemption and revenge when a fellow Marine he failed to protect during the war is brutally murdered. John Houck became a Marine to become a hero. But his life changed when he failed to notice an explosive device that ended up maiming the captain of his Force Recon Company, a respected Marine who nearly sacrificed himself to save John's life. Home from Iraq, John pays a visit to his former captain, only to discover the captain has been gruesomely murdered. John pursues a strange man he sees running from the scene, but he discovers that Alex Martin is not the murderer. Alex is, in fact, the former captain's secret male lover and the killer's intended next victim. When it becomes clear that local law enforcement has direct connections to the murder itself, John realizes that to repay his debt of honor, he must teach Alex Martin how to protect himself, even if that means teaching Alex to kill. In the process, John confronts the painful truth about the younger brother he was unable to protect and the older sister he always felt he failed. Blind Fall is a story of honor and integrity, of turning failure into victory. It is a stunning departure for Christopher Rice: the story of two men, one a Marine, one gay, who must unite to avenge the death of the man they both loved - one as a brother-in-arms, one as a lover - and to survive.
©2008 Christopher Rice (P)2008 Simon and Schuster Inc.
The Children's Crusade
Summary
From the New York Times best-selling, award-winning author of The Dive From Clausen's Pier, a sweeping, masterful new novel that explores the secrets and desires, the remnant wounds and saving graces of one California family over the course of five decades. Bill Blair finds the land by accident - three wooded acres in a rustic community south of San Francisco. The year is 1954, long before anyone will call this area Silicon Valley. Struck by a vision of the family he has yet to create, Bill buys the property on a whim. In Penny Greenway he finds a suitable wife, a woman whose yearning attitude toward life seems compelling and answerable, and they marry and have four children. Yet Penny is a mercurial housewife at a time when women chafed at the conventions imposed on them. She finds salvation in art, but the cost is high. Thirty years later the three oldest Blair children, adults now and still living near the family home, are disrupted by the return of the youngest, whose sudden presence and all-too-familiar troubles force a reckoning with who they are, separately and together, and set off a struggle over the family's future. One by one the siblings take turns telling the story - Robert, a doctor like their father; Rebecca, a psychiatrist; Ryan, a schoolteacher; and James, the malcontent, the problem child, the only one who hasn't settled down - their narratives interwoven with portraits of the family at crucial points in their history. Reviewers have praised Ann Packer's "brilliant ear for character" (The New York Times Book Review), her "naturalist's vigilance for detail, so that her characters seem observed rather than invented" (The New Yorker), and the "utterly lifelike quality of her book's everyday detail" (The New York Times). Her talents are on dazzling display in The Children's Crusade, an extraordinary study in character, a rare and wise examination of the legacy of early life on adult children attempting to create successful families and identities of their own. This is Ann Packer's most deeply affecting book yet.
©2015 Ann E. Packer, Trustee of the Ann E. Packer Living Trust U/A/D 7/28/03. (P)2015 Simon & Schuster
More Twisted
Summary
Diverse, provocative, eerie, and twisted, this collection of Jeffery Deaver's best crime stories exhibits amazing range and the signature plot twists that have made him a perennial best seller. With nods to O. Henry and Edgar Allen Poe, these beautifully crafted pieces are suspenseful spoonfuls of Deaver at his best. Listeners will be surprised by the subtlety of some of these stories and, as always, by the plot suprises. Jeffery Deaver's stories are widely published and acclaimed in such venues as Ellery Queen's Mystery Magazine and Alfred Hitchcock's Mystery Magazine.
©2006 Jeffery Deaver. All rights reserved (P)2006 Simon and Schuster Inc. All rights reserved.