Nicholas Toman has 2 audiobooks on Listento.it, narrated by 1 narrator. The most-rated is Dismantling the Sales Machine (Harvard Business Review).
Stop Trying to Delight Your Customers
Summary
To really win customer's loyalty, forget the bells and whistles and just solve their problems. This article was first published in the July 2010 issue of Harvard Business Review.
©2010 by the President and Fellows of Harvard College, All Rights Reserved (P)2010 Audible Inc.
Dismantling the Sales Machine (Harvard Business Review)
Summary
Brent Adamson, managing director at CEB, Matthew Dixon, executive director at CEB, and Nicholas Toman, research director at CEB, report on how reps can’t sell to savvy customers by adhering to strict processes.This article was first published in the November 2013 issue of Harvard Business Review.
©2013 by the President and Fellows of Harvard College, All Rights Reserved (P)2013 Audible Inc.