Bookbytes has narrated 4 audiobooks on Listento.it by 4 authors, with an average listener rating of 5★ across 1 ratings. The most-rated is The Buzz.
The Buzz
Summary
Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer. "Get the First Five Seconds Right" The original Tom Peters-style fashion for customer service evolved into CRM (customer relations management), and as companies struggled to reduce costs, improve efficiency, and enhance profits, they allowed high-technology and computers to take over many of the traditional roles exercised by empowered and customer-friendly front-line people. Call centres, IVR (interactive voice recording), and Internet ordering became the order of the day. Empowered front-line employees were proving just too expensive and too unreliable to provide cost-effective customer service. In other words, many companies lost the plot. "Make Customers Laugh" This audiobook is aimed at stimulating senior executives, managers, and front-line employees to re-examine the little things they do every day in relation to customers (external and internal).
©2006 bookbytes Limited
30 Minutes to Make the Right Decision (Executive Summary)
Summary
What do you do when you need to make an important decision? Have another cup of coffee? Hope it will go away? Decision-making skills are crucial to good management. Be confident that you have made the right decision every time by spending just 30 minutes with this practical audiobook. Learn how to think through the problem, generate a range of options, weigh up the pros and cons, and make the best choice. Tackle any problem or crisis with confidence, knowing that you can make the right decision and stick to it.
©2006 bookbytes Limited; ©1999-2005 Kogan Page Limited
The Real Warren Buffett
Summary
At a time when Warren Buffet has again emerged as the defining sage and darling of Wall Street, this fascinating book explodes the myths that surround the man from Omaha and brings new insights into his remarkable successes ¿ as a manager, an allocator of capital, and a role model for financial managers, investors, and business executives around the world. Many best-selling books have tried to unlock Buffett's secrets by analysing his genius as a stock picker. But they missed the point. Zeroing in on his original management style and leadership approach, The Real Warren Buffet stands apart with its powerful and practical lessons, and its fresh look into how Buffett has become the second richest man in America.
©2006 bookbytes Limited
Coaching for Performance, Third Edition
Summary
Now in a new, expanded, and fully revised third edition, this best-selling audio handbook will help you learn the skills, and the art, of good coaching, and realise its enormous value in unlocking people's potential to maximize their own performance. This edition includes additional chapters on incorporating meaning and purpose into work and goal-setting, a spiritual approach to coaching, and a final section on "Coaching the Organisations' Culture". Adopted by many of the world's major corporations, this work also argues for using questions, rather than instructions and commands, and following the GROW sequence - Goals, Reality, Options, Will - to generate prompt action and peak performance. It explores the dynamics of team development, and it positions coaching as the essential team-leadership skill.
©2006 bookbytes Limited