Quality management principles to ensure business success. The success - or failure - of all businesses largely depends on the quality of the products and services they supply. This, in turn, depends on finding the right balance between investment and returns. Develop goods and services that are of too low a standard and no one will buy them; put too much into creating high-quality products and services and you may price yourself out of the market in an attempt to recover your costs. This is where quality management comes in. A quality management system (QMS) establishes process-driven methods of producing and delivering products and services with consistent results. Assuming your QMS processes are effective, your products and services will meet the expected quality levels every time, giving you greater control over production costs and increasing customer satisfaction. Currently used by more than 1.1 million organizations worldwide, the international standard ISO 9001:2015 is the worlds most established quality framework. It specifies the best-practice requirements for a QMS that organizations can use to: Demonstrate their ability to consistently provide products and services that meet customer and applicable regulatory requirements Enhance customer satisfaction Manage costs and improve efficiency An ISO 9001-compliant QMS is adaptable, continually improves to meet organizational and market requirements, and includes processes for the assurance of conformity and applicable regulatory requirements. ISO 9001:2015 - A Pocket Guide is a handy reference audiobook that provides an overview of the ISO 9001 quality management standard. It includes: A brief history of quality management and ISO 9001 Useful definitions of ISO 9001 terminology A discussion of the requirements of the Standard, including an in-depth examination of clauses four to 10 of ISO 9001, which specify the requirements for a QMS Some of the myths about ISO 9001 certification This is the perfect introduction to the Standard and will help ensure the quality of your products and services, increase customer satisfaction, and enhance your businesss efficiency. Buy your copy of ISO 9001:2015 - A Pocket Guide now to learn how an ISO 9001:2015-compliant QMS will help your business thrive.
©2016 IT Governance Publishing (P)2018 IT Governance Publishing
The Olympians appeared a decade ago, living incarnations of the ancient Greek gods on a mission to bring permanent order and stability to the world. Resistance has proved futile, and now humankind is under the jackboot of divine oppression. Until former London Police Officer Sam Akehurst receives an invitation too tempting to turn down: the chance to join a small band of guerrilla rebels armed with high-tech weapons and battlesuits. Calling themselves the Titans, they square off against the Olympians and their ferocious mythological monsters in a war of attrition which some will not survive.
©2010 James Lovegrove (P)2020 W. F. Howes Ltd
Gideon Coxall was a good soldier but bad at everything else, until a roadside explosive device leaves him with one deaf ear and a British Army half-pension. So when he hears about the Valhalla Project, its like a dream come true. Theyre recruiting former service personnel for excellent pay, no questions asked, to take part in unspecified combat operations. The last thing Gid expects is to find himself fighting alongside ancient Viking gods. The world is in the grip of one of the worst winters it has ever known, and Ragnarök - the fabled final conflict of the Sagas - is looming.
©2015 James Lovegrove (P)2020 W. F. Howes Ltd
Regency England speaks of love and romance when Darcy's Passions brings to life once again Jane Austen's classic love story. An interpretation of Austen's Pride and Prejudice, Darcy's Passions tells the story from Mr. Darcy's point of view.When Fitzwilliam Darcy comes to Hertfordshire as a service to his best friend Charles Bingley, who has recently let the Netherfield Park estate, Darcy assumes the locals will possess "vulgar" country manners. So, when the opportunity arises, he refuses to dance with Elizabeth Bennet at the Meryton Assembly; however, from that moment, the woman's charms possess his every waking and sleeping minute. Obsessed with Elizabeth Bennet, Darcy places himself in a position to learn more about her while realizing his social status will not allow him to marry her. He manipulates Bingley and others in order to spend time with her. He tells himself Elizabeth Bennet is simply a "diversion" from the lack of society he finds in Hertfordshire.However, if she is only a diversion, then why does he dream of her as mistress of his estate? Why does he seek her out as a friend for his shy, withdrawn sister? Why does he allow her to speak to him with a saucy attitude? Why can he not even breathe when she is in the room? Why does a raise of her eyebrow or an enigmatic smile or the smell of the lavender she wears create havoc with his emotions? His duty to his family and his estate demand he choose a woman of refined tastes. Yet, what his mind tells him he wants and what Darcy's heart knows he needs are two different things.Darcy is a man in turmoil. He loves a woman he first denies as being worthy, but it is he who is found wanting when Elizabeth Bennet refuses his proposal of marriage because he does not conform to her standards of a "gentleman." Devastated, he must transform himself into the man she learns to love and respect.
©2009 Regina Jeffers (P)2014 Audible, Inc.
Defend your business, protect your livelihood, safeguard your future. How safe are you online? Is your information protected? What risks are you taking with your data? How do you protect yourself from cybercrime? Cybercrime is on the rise, and it is becoming easier and easier for criminals to steal your personal information. Toolkits to create viruses, spyware, and other forms of malware are now readily available to anyone wishing to defraud and do damage, and you could be leaving yourself open to attack. It is estimated that standard computer-based defense systems catch only 25 percent of malware attacks. Do you know the risks youre running online? Are you protected? An Introduction to Hacking and Crimeware answers your concerns and provides a foundation-level overview of the dark world of cybercrime. Know your enemy. An Introduction to Hacking and Crimeware is a comprehensive pocket guide to more serious online threats. Knowledge of these threats will help you understand how to ensure that your computer systems are protected and make sure that your business is safe, enabling you to focus on your core activities without fear of attack. Fight back. In this pocket guide, the author: Identifies terms and defines exactly what crimeware is, both intentional and unintentional Gives specific, up-to-date examples to help you identify the risks so that you can protect your business Explores the increasing use of commercial off-the-shelf (COTS) hacking tools, exposing the enemys tactics Gives practical suggestions of active defense, so you can fight back Provides a valuable list of up-to-date, authoritative sources of information, so you can stay abreast of new developments and safeguard your business "Everyone who uses the internet should read and use this handbook! (Helena Keeley, CEO, Compsim) Ensure your online safety: buy An Introduction to Hacking and Crimeware now.
©2013 IT Governance Publishing (P)2018 IT Governance Publishing
The date is 4 Jaguar 1 Monkey 1 House November 25th 2012 by the old reckoning and the Aztec Empire rules the world. The Aztecs' reign is one of cruel and ruthless oppression, encompassing regular human sacrifice. In the jungle-infested city of London, one man defies them: the masked vigilante known as the Conquistador. Then the Conquistador is recruited to spearhead an uprising and discovers a terrible truth about the Aztecs and their gods. The clock is ticking. Apocalypse looms, unless the Conquistador can help assassinate the mysterious, immortal Aztec emperor, the Great Speaker. But his mission is complicated by Mal Vaughn, a police detective who is on his trail, determined to bring him to justice.
©2012 James Lovegrove (P)2020 W. F. Howes Ltd
Follow Kat and her motley crew of misfit Commandos as they wreak havoc by destroying Rommel's supply lines while on their way to preventing Hitler from using his greatest secret weapon of World War 2 in Northern Africa. Katelyn Wolfraum is a spicy English firecracker with a dark connection to the Nazi regime, yet still carved out a promising career carving up Fascists in the pre-war MI6. Until one little oops put a shoot-on-sight order on her head and sent her underground. A few years later, with the Third Reich overrunning the free world and her misfit gang of wannabe commandos trapped hundreds of miles behind the lines, Kat gets a chance to redeem herself in the hellish desert warfare of North Africa. When not shattering Rommels supply lines, scalping Nazis and driving the Gestapo and SS crazy, the team spends every free moment driving each other mad... Just to keep in practice. Its all gory fun and games until they stumble upon the most powerful Wunderwaffe in the history of warfare. And an elite Gestapo troubleshooter whos just a little too good at what he does. Almost like he knows every thought that goes through Kats mind
Authors Note: This tale is certified as 100% cliff-hanger free. Each installment in the series is completely self-contained and wrapped up tighter than all those body bags full of Nazis Kat stacks up in her wake.
©2017 Michael Beals (P)2018 Michael Beals
The Ancient Egyptian gods have defeated all the other pantheons and claimed dominion over the earth, dividing it into warring factions. Lt. David Westwynter, a British soldier, stumbles into Freegypt, the only place to have remained independent of the gods influence. There, he encounters the followers of a humanist leader known as the Lightbringer, who has vowed to rid mankind of the shackles of divine oppression. As the world heads towards an apocalyptic battle, there is far more to this freedom fighter than it seems.
©2010 James Lovegrove (P)2020 W. F. Howes Ltd
He's watching. He knows everything about you. And you don't even know he's there. No-one believes Alice Jefferson's stalker exists. But he's been in her house. And he's made sure she knows it. With the police unable to find any trace of him, Alice starts to doubt her own sanity. But then she uncovers his true identity - a shocking revelation that will turn her entire world upside down and leave her unable to trust anybody - even herself. When she discovers his chilling plans, Alice is left terrified and frightened for her life. Can she escape before it's too late?
©2017 Adam Croft (P)2017 Adam Croft
He's not the perfect husband. But he is the perfect suspect. Dan Cooper has never been the perfect husband to Lisa. He travels for work and plays the carefree bachelor when he can. But now, on a solo business trip, in a remote coastal hotel, hes surprised to find Lisa in his bathroom. Shes dead. He has no idea how she got there but one chilling fact is clear: Everything points to Dan having murdered her. Someone is trying to frame him. Someone who might still be watching. In a panic, he goes on the run. But even as he flees across Europe, his unknown enemy stacks up the evidence against him. Dan is determined to clear his name and take revenge on Lisas killer, but the culprit is closing in. And then theres the agony of his own guilty conscience. No, he didnt kill her - but is it all his fault?
©2017 Adam Croft (P)2020 Adam Croft
Born to bake. Happy to help. Freddie Bonbon is the most amazing baker in town, and somebody loves his cakes so much they've stolen them! Who could have done such a thing? And when superstar cat Cookie goes missing too, it looks as though the town has a mystery on its hands...could Freddie's little dog, Flapjack, be the one to solve it? Freddie is a likable and positive character who promotes the idea that you don't need superpowers or magic to succeed - you just need to try hard and do your best.
©2019 Harriet Whitehorn and Oxford University Press (P)2020 W. F. Howes Ltd
Gary Speeds tragic death on November 27th, 2011, rocked the football world. Aged just 42, he was found hanged in the garage of his home. As a long-standing legend of the game and manager of Wales, he appeared to have everything to live for. Now, as he would have approached his 50th birthday, family and friends come together to speak honestly and emotionally about the man they knew and loved. Wife Louise opens her heart for the first time and talks in depth about her life with Gary and her own personal journey since his death. Mum Carol and dad Roger recall their beloved son. And a multitude of famous names from the game remember their friend and speak emotionally about how the tragedy has touched their own lives. Author John Richardson was a close friend of the man he knew as Speedo and was entrusted to write his autobiography. Gary completed two chapters of his life story before putting the project on hold because he thought he had not achieved enough in the game to merit a book. For the first time, these revealing chapters are published in the original form they were written, with insights from Richardson on the personal story that would remain so sadly untold. This is a unique celebration of one of the football heroes of our generation. Its a tribute to a role model, leader and much-loved husband, father and son, gone too soon.
©2018 John Richardson (P)2019 W. F. Howes Ltd
Could you murder your wife to save your daughter? Nick and Tasha are a couple held together by their five-year-old daughter. Until one ordinary morning, when Ellie vanishes amid the chaos of the school run. When Nick receives a ransom note, his world is turned upside down. It tells him he can have his daughter back, but first he must murder his wife. Her Last Tomorrow is a gripping, fast-paced thriller that will engross fans of Louise Jensen, BA Paris and Mark Edwards. "Incredible." (BBC News) "A sensation." (The Guardian)
©2019 Adam Croft (P)2019 Adam Croft