Joe Bronzi has narrated 13 audiobooks on Listento.it by 11 authors, with an average listener rating of 4.2★ across 38 ratings. The most-rated is Smart but Stuck.
Smart but Stuck
Summary
Compelling stories that present a new view of ADHD Smart but Stuck offers 15 true and compelling stories about intelligent, capable teens and adults who have gotten "stuck" at school, work, and/or in social relationships because of their ADHD. Dr. Brown highlights the often unrecognized role that emotions play in this complex disorder. He explains why even very bright people with ADHD get stuck because they can focus well on some tasks that interest them, but often can't focus adequately on other important tasks and relationships. The first book to explain and illustrate the crucial role of emotions in the daily functioning of those living with ADHD Brown, Associate Director of the Yale Clinic for Attention & Related Disorders, is an internationally known authority on ADHD Drawing on the latest research findings, the book describes strategies and treatments for getting "unstuck" to move on to a more rewarding and productive life. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2014 John Wiley & Sons, Inc. (P)2014 Audible Inc.
Chess Not Checkers
Summary
In his latest business fable, top leadership author Mark Miller tells the story of newly appointed CEO Blake Brown, who takes over a company distressed by poor performance and low morale. Nothing Blake learned from his previous job seems to help him deal with the bigger, more complex problems he now faces. The game has changed. As his new mentor points out, Blake is playing a simple game of checkers when he should be playing chess. Miller uses this metaphor to show how leaders can encourage deep, strategic thinking throughout an organization and utilize the unique abilities of each employee (bishops move differently than knights). He explains how to apply the "chess not checkers" mentality in four critical areas: leadership development, employee engagement, organizational alignment, and execution. This is an appealing, accessible guide to helping all leaders think ahead, plan their moves, and avoid getting checkmated by circumstances or competitors.
©2015 Mark Miller (P)2015 Mark Miller
Humble Consulting: How to Provide Real Help Faster
Summary
This book reveals what it takes for consultants of all types, as well as organizational leaders, to be really helpful in dealing with the complex, systemic, constantly changing organizational problems of today. They need to rapidly create a relationship of trust and openness that enables clients, subordinates, and team members to reveal what is really on their minds and to jointly develop a sense of what is the problem and what kind of adaptive response could best deal with it. Schein first introduced some of these concepts in his foundational 1969 book Process Consultation, which is still in use today. But now clients don't have the time or patience for the endless questioning that characterized much of process consultation. And clients still expect consultants to hand them answers. But Schein has come to realize that answers from outsiders are useless, because they're often working the wrong problem, don't understand the client organization's culture, or ignore the fact that constant change makes today's solutions obsolete tomorrow. To achieve a joint sense of what to do requires consultants and other helpers to develop a different kind of relationship with clients - a set of attitudes and behaviors that Schein calls humble consulting. Schein shows how helpers can display from the moment of first contact a level of caring and curiosity to move from relationships of professional distance to relationships of personalized trust and openness. And he gives many examples of the profound changes in mindset, behavior, and daily actions that flow from this new helpful consulting model.
©2016 Edgar H. Schein (P)2016 Edgar H. Schein
The Art of Selling to the Affluent
Summary
Attract and retain affluent customers and clients. Much has changed since the original The Art of Selling to the Affluent was published. The financial crisis has affected the affluent as well as the less affluent. This book brings you up to date with today's affluent and helps every salesperson understand what adjustments need to be made in order to successfully attract, service, and retain lifelong affluent customers and clients. Completely updated and revised, it is based on The Oechli Institute's latest 2013 comprehensive research. Explains how the financial crisis elevated the level of anxiety and how this has affected major purchase decisions Offers step-by-step guidance on how to navigate the process of overcoming social self-consciousness during the sales process Author Matt Oechsli is one of the leading authorities regarding marketing, selling, servicing, and developing loyalty with affluent clients, and one of the most sought after speakers in the financial services industry The Art of Selling to the Affluent, 2nd Edition offers a detailed landscape of today's affluent. Put yourself ahead of the competition by knowing how the Great Recession has affected purchasing behavior and where the opportunities are moving forward.
©2014 Matthew Oechsli (P)2014 Audible, Inc.
Talent Magnet: How to Attract and Keep the Best People
Summary
There is a long-standing truth in the world of organizations: Talent wins! But how do you attract the best people? What do they really want? Based on his rigorous and extensive research, Mark Miller learned that top performers are looking for very different things than solid contributors. In Talent Magnet, Miller uses a clever and entertaining business fable to share these findings. He tells the parallel stories of Blake Brown, a CEO struggling with winning the war for talent, and Blake's 16-year-old son, Clint, who is trying to get his first job so he can raise money to buy a well for a village in Africa. Blake reaches out to leaders in other industries and works with his team to solve the puzzle of making his organization a destination for exceptional performers. But he also learns from his son. Listening to Clint and his friends compare notes on the companies they've worked for that summer, ranging from the awful to the inspirational, Blake realizes they want the same three things out of a job as any top performer in a Fortune 500 company. Miller identifies these three critical aspects of a true talent magnet and explores the deeper meaning of each. He pulls back the curtain on what leaders can do to find and retain the very best people - a strategic need every leader faces.
©2018 Mark Miller (P)2018 Mark Miller
Helping
Summary
Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier? In this seminal book on the topic, corporate culture and organizational development guru Ed Schein analyzes the social and psychological dynamics common to all types of helping relationships, explains why help is often not helpful, and shows what any would-be helpers must do to ensure that their assistance is both welcomed and genuinely useful. The moment of asking for and offering help is a delicate and complex one, fraught with inequities and ambiguities. Schein helps us navigate that moment so we avoid potential pitfalls, mitigate power imbalances, and establish a solid foundation of trust. He identifies three roles a helper can play, explaining which one is nearly always the best starting point if we are to provide truly effective help. So that listeners can determine exactly what kind of help is needed, he describes an inquiry process that puts the helper and the recipient on an equal footing. These dynamics not only apply to all kinds of one-on-one helping in personal and professional relationships, teaching, social work, and medicine but also can be usefully applied to teamwork and to organizational leadership. Using examples from many types of relationships - doctors and patients, consultants and clients, husbands and wives - Ed Schein offers a concise, definitive analysis of what it takes to establish successful, mutually satisfying helping relationships.
©2009 Edgar H. Schein (P)2019 Edgar H. Schein
The Secret: What Great Leaders Know and Do
Summary
In this audio edition of their classic business fable, Ken Blanchard and Mark Miller get to the heart of what makes a leader successful. Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: "What is the secret of great leaders?" His reply, "Great leaders serve" flummoxes her. But over time, he reveals the five fundamental ways that leaders succeed through service. Along the way, she learns: Why great leaders seem preoccupied with the future How people on the team ultimately determine your success or failure What three arenas require continuous improvement Why true success in leadership has two essential components How to knowingly strengthen - or unwittingly destroy - leadership credibility The book also includes a leadership self-assessment so listeners can measure to what extent they lead by serving and where they can improve. The authors have also added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard’s and Miller’s wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who listen to it but also the people who look to them for guidance and the organizations they serve.
©2004, 2009, 2014 Blanchard Family Partnership and Mark Miller (P)2019 Blanchard Family Partnership and Mark Miller
Win the Heart: How to Create a Culture of Full Engagement
Summary
Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership - employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than 40 years of leadership experience to teach leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller’s High Performance series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world - from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.
©2019 Mark Miller (P)2019 Mark Miller
The Cabin Books
Summary
The Cabin "You'd never see the ghosts, not properly. You'd only catch a glimpse of their shapes out of the corner of your eye and you'd hear their stolen, vengeful scream; an ear-piercing shriek to steal the lives of anyone who heard it." For Craig, the trip to the cabin was supposed to be a quiet retreat from his hectic city life where he could concentrate on writing his latest novel. For his wife, Susan, and his two kids, Jamie and Ava, it was supposed to be a weekend vacation. For all of them, it became a nightmare. The Asylum The hugely anticipated follow-up to Matt Shaw's best-selling horror story The Cabin. "I sat up and rested my back against the soft padded wall. I wonder whether the padding on the wall is to stop me from hurting myself, as they had explained when I first got here, or to drown the sounds of my banging and screaming as I beg for them to let me out; not that they ever will." Deemed unfit to stand trial after murdering his family, Craig was sent to the very Asylum (centered around the ghost stories) which led to his downfall. Here he hoped for nothing more than peace and quiet, as he struggled to get to grips with what he'd done, but the vengeful spirits had other ideas as they set about revealing their secrets to him.
©2014 Matt Shaw (P)2014 Matt Shaw
Amaze Every Customer Every Time
Summary
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools - like "Ask the extra question" and "Focus on the customer, not the money" - are simple, clear, useful for almost anybody, and supported with compelling research and stories. In this audiobook you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
©2013 Shep Hyken (P)2014 Audible Inc.
The Blood We Shed
Summary
The United States Marine Corps is a legendary fighting force. Literally thousands of books and movies have glorified its history. But now a Marine veteran has written a novel that opens up the curtain and provides a look deep inside the modern Corps: the good, the bad, and the sometimes just plain embarrassing. Lieutenant Mike Galway takes command of his first platoon, and it is not at all what he bargained for. What he anticipated was the challenge of training a unit of disciplined Marine infantrymen to go to war. Instead he finds himself responsible for a group of unruly American teenagers, for whom he has to become a combination of surrogate father, psychologist, high school principal, marriage counselor, financial advisor, conflict mediator, and drug and alcohol therapist. The results are frequently hilarious, always frustrating, and sometimes heartbreakingly tragic. While Galway learns the secrets of leadership, he and his men are overtaken by the events of September 11, 2001, and the time for playing war is over. Now at the place where Marines always expect to be, the tip of the spear, the men of Echo company deploy aboard ship and race toward the Middle East. There they find themselves fighting the first battle of a war that continues to this day, in a place none of them could expect.
©2005, 2011 William Christie, This edition published in 2014 by Open Road Integrated Media, Inc. (P)2014 Audible Inc.
eCommerce Delivery
Summary
Why an audiobook on delivery? In eCommerce, how you get the product to the customer is a very important part of the puzzle. It can be summed up in one word - delivery - and when I talk about delivery, I mean every aspect of it: how the customer perceives it as well as how we can use it to increase retention, improve margins, and increase efficiency. Research undertaken around the world consistently shows delivery as a top cause of failure to purchase [57 percent of baskets were abandoned due to delivery (Royal Mail's Delivery Matters, 2014)]. So getting your delivery strategy right has a massive impact on your conversion rates. Get it right and see your sales thrive. Let's face it, we've all seen the impact of a free P & P weekend. Listen to this audiobook to find out how your delivery strategy can: Recruit new customers Drive repeat purchases Be used to make your business more efficient eCommerce Delivery: How Your Delivery Strategy Can Increase Your Sales is the third book in the eCommerce MasterPlan series. The series is built on Chloë's years of experience across many eCommerce sectors.
©2015 Kernu Ltd, eCommerce MasterPlan (P)2015 Kernu Ltd, eCommerce MasterPlan
Programming
Summary
Become a programming master by learning these fundamental languages. Discover the secret right here, right now! Have you ever wanted to become a programmer? If you answered "yes", this book is made for you. You will learn the most popular computer languages to make any program you want. Here is what's inside: An introduction of what a program really is How to use popular languages such as C+, Java, and Python A lot of program examples that you can do right now! Marc Rawen, the author of this book, will guide you each step of the way. This is your chance to create any program you want. So start your training now and achieve the goals that you have. This book will show you how to do it precisely.
©2015 Tautua Tapotofarerani (P)2017 Tautua Tapotofarerani